Head of Hospitality & Lifestyle / Estia Health
Justin Wilshaw

Born in Bankstown, New South Wales, I arrived into the world already destined to become a lifelong Canterbury Bulldogs supporter. Hospitality has been part of my DNA from the very beginning. Growing up in a family of chefs, with both my father and grandfather working in the profession, many of my earliest memories were formed in busy commercial kitchens. My first memories in a kitchen were around ten years of age, when I was entrusted with preparing side salads, served in the unforgettable parquet wooden bowls of the 1980s, at my family’s restaurant within Liverpool Catholic Club.

I was educated at Trinity Grammar School in Sydney before embarking on a career in hospitality that has now spanned more than 35 years. Throughout that time, I have been fortunate to gain experience across a broad range of sectors including corporate catering, contract management, and large-scale hospitality operations across Australia. These experiences have provided me with a deep appreciation of the role food, service, and community play in improving people’s quality of life.

In 2013, I transitioned into the aged care sector with Opal Aged Care, managing hospitality services across Australia. In 2018, I joined Estia Health, where I currently serve as Head of Hospitality and Lifestyle. In this role, I am responsible for hospitality and lifestyle operations across 98 aged care homes nationwide. Leading teams that deliver more than 45,000 meals each day is both a privilege and a responsibility that I take seriously.

I am particularly passionate about championing fresh food in aged care, challenging outdated food safety misconceptions, and advocating for chef-led service models that deliver exceptional dining experiences while maintaining sustainable food costs. I firmly believe that great food is fundamental to dignity, wellbeing, and quality of life for older Australians.

Beyond my professional role, I am a proud member of the Australian Army Reserve, a Meat & Livestock Australia Ambassador, and a member of the New South Wales Food Safety Advisory Committee. Outside of work, I enjoy nothing more than spending time with my family, camping, cooking over fire and watching the kids play sport. I’m married to Melissa and have 5 children: Georgia, Bella, Amelia, Xavier and Elowen.

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Leading the Change: Creating Dining Experiences That Support Choice and Wellbeing
Monday 12 October 2026
11:20 am - 12:15 pm
Aged Care Catering Summit
Sandra Glaister
Chief of Governance, Risk and Research
Southern Cross Care Queensland
David Martin
National General Manager Hotel Services
For Purpose Aged Care Australia
Justin Wilshaw
Head of Hospitality & Lifestyle
Estia Health
Tawnya Bahr
MC | Podcast Host | Food Expert
Straight To The Source