Operations Manager / Andonis Café & Bar
Kenny Pham

School was never Kenny’s thing. He’ll be the first to tell you he wasn’t the book-smart kid. He ended up pick-packing boxes in a warehouse with not a lot going for him, until he decided something had to change. So he backed himself and gave hospitality a crack.

That crack started in 2023, at Cornubia, back when Andonis was only five stores. And here’s the part he can’t hide from: he was late to his very first shift.
What he found behind that counter was something no warehouse was ever going to teach him. He learnt the floor, he learnt people, and he built a style of service that’s completely his own: high energy, genuine passion, and a real care for every customer’s experience.

Over the years that style stopped being just Kenny’s. It became the Andonis way. He put his heart into it, helped shape it, and worked his way up through the ranks doing exactly that, every day, in every store he touched.

And that’s no accident, it’s how Andonis is built. We don’t hire executives and drop them in from the top. We back individuals who prioritise a hands-on approach, grow them from the floor, and build the owner-operator culture that runs through every store. Kenny is that philosophy in a person.

Today he’s Operations Manager for the rapidly growing Andonis Cafe Group: 14 locations, over 400 staff, and a Head Office Operations Team of Area Managers, Area Chefs and Team Leaders reporting into him.

Ask him what’s behind the growth and he won’t overcomplicate it. Andonis has succeeded by putting relentless focus on the three things that matter: customer service, marketing and product. Get those right, every day, in every store, and the rest follows.

He’s the walking, talking definition of Andonis customer service, and he’ll do whatever it takes to teach every single person who walks through our doors how to deliver it too.

I L Y
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How To Build a Café Brand That People Talk About
Monday 12 October 2026
2:00 pm - 2:45 pm
Café Success Stage
Jenna Muhor
Owner & Operator
Paddock Bakery
Kenny Pham
Operations Manager
Andonis Café & Bar
Eugene Went
Co-Owner & Head of Digital
Merge Marketing
Gustav Lammerding
Head of Marketing
Banjo's Bakery Cafe
Carly King
Managing Director & Editor
Inside Gold Coast